Competency Centers: Industry

Gain important insights and solutions from a network of specialist who have spent years working with a variety of industry achieve their business goals.

Customer Relationship Management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Enterprise Resource Planning (ERP) is a process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance and human resources.

Human Resource Management (HRM) is the term used to describe formal systems devised for the management of people within an organization. The responsibilities of a human resource manager fall into three major areas: staffing, employee compensation and benefits, and defining/designing work.

Improving chemical manufacturing doesn’t stop with automation.

As chemical manufacturing companies continue to adapt to the digital world, they are adopting technology at an unprecedented rate. Connecting products, equipment, staff, and customers is a challenging undertaking for any industry. It means keeping the systems that have always run the business operational and adaptive, while simultaneously implementing cutting edge technologies that fundamentally change the way work is done.

Financial services are virtualizing nearly every aspect of the entire industry.

Financial services have been on a slow path to virtualization for decades, with half of all physical banks in the US being eliminated over the last 20 years in favor of ATMs and online banking. Now, the rate of virtualization and technology disruption is exploding, and financial firms need strong technology partners to help successfully deploy major initiatives to gain customers and eliminate costs.

Shipping and distribution are transforming thanks to technology.

Freight and distribution are a complicated industry. Organizational demand for efficiency, as well as government regulations, force large freight companies to employ dozens, sometimes hundreds, of systems to manage everything from delivery manifests to address corrections and route planning to hazardous material transport. The ecosystem that keeps packages moving around the world is highly technical and constantly evolving.

Whether it be Health Insurance Exchange and Eligibility, Integrated Eligibility, Case Management, Medicaid Management Information Systems (MMIS) modernization, or providing services for Child Welfare, Child Support, Long Term Care, or Child Care, our integrated experience and expertise allows us to take a holistic approach and leverage crucial information on the latest trends.

Extensive accumulated knowledge in working with various regulatory agencies in developing innovative solutions for the food industry. From herd, plant and laboratory management to food safety (including inspections, certification, recall & trace back, complaints, enforcements, laboratory sampling, and billing and accounting processes)

The phrase insurance industry can be used to describe the entire insurance provider arena or an individual or group product-based sector of the insurance market. It can be comprised of (but not limited to) Health, Auto, Life, and Property.

Leisure and entertainment demands are changing all the time, and keeping up with travel and hospitality trends is a challenging task.

Whether it’s more personalized experiences or faster responses during travel complications, the leisure industry is being pushed toward rapid change by emerging technologies.

Manufacturers need strong IT partnerships and new operating models to be nimble enough to respond to constantly changing global demand.

IoT, Automation, and Analytics are all beginning to disrupt the industry. A strong planning and implementation partner can help manufacturers adopt effective IT strategies and control overall operating costs.

The next era of manufacturing will see leaders emerge who have heavily leveraged technology to maximize efficiency. CAI can help you gain that leverage.

Track record in delivering solutions that have complemented the efforts of law enforcement officials, improving the protection and safety of citizens.

Our engagements have spanned application development and support initiatives for police organizations, the creation of comprehensive grants management systems for justice programs, and integration of law enforcement information exchanges that have enhanced criminal investigative capabilities. Each implementation reflects the expertise of CAI’s practitioners as well as the leadership and collaboration of our clients across multiple jurisdictions. Our team is ready to extend and expand the benefits of these flexible solutions to meet the needs of all local and regional public safety agencies.

The public sector (also called the state sector) is the part of the economy composed of both public services and public enterprises. Public services include public goods and governmental services such as the military, police, infrastructure (public roads, bridges, tunnels, water supply, sewers, electrical grids, telecommunications, etc.), public transit, public education, along with health care and those working for the government itself, such as elected officials.

New technologies constantly reshape retail in unexpected ways. In an industry with extremely aggressive margins, small advantages can yield huge returns.

Technological advances are simplifying and enhancing the customer experience, and retailers have no choice but continuously improve to retain and gain customers. While self-checkouts at physical stores were a major step forward when they were introduced, in the short time since then the customer experience has continued to change dramatically.

Transportation departments across the country are feeling increasing pressure from budget challenges, aging infrastructure, and increasing use.

As fuel taxes and other common funding methods are inadequate to support rising project costs for transportation, many states are turning to tolling operations to supplement challenged budgets, and the results are significant. Technology advancements are shifting the public perception of tolling and making it easy for users to adopt and deploy a wide variety of solutions.

Technological advances in energy efficiency and resource conservation are changing the landscape of the utility industry at an incredible pace.

As consumers become savvier about energy use patterns and self-administered power becomes more affordable, traditional utilities need innovative technology partners who can help them change their business as rapidly as possible to stay ahead of shifting demand.

The federal government’s decentralization of energy policies gives individual states more control to set agendas and creates more opportunities for power generation and delivery to innovate. The changes in business models also mean that the technologies utility companies use to manage, deliver, bill, and run the business will need to change as well.