Capabilities

Products & Services

The core to our Xchange is our ability to offer a wide range of IT professional services, thereby covering every IT need you may have, in every “corner of their world".

Our Xchange is founded on the principle that the client relationship is paramount, which is why we say we have: Global Reach with Local Touch

Leveraging Agile, Waterfall or even DevOps, our members can help develop (or work with your developers) your custom applications or modifying/enhancing your existing solutions.

IT departments are being asked to do more than ever, often with shrinking budgets.

Application Support Outsourcing practice provides clients with a proven approach to managing the challenges of decreasing budgets, talent shortages, and application support risks that stand in the way of innovation.

Business process optimization is the technology-enabled optimization of business processes. It is performed to achieve digital transformation or to increase service quality or to improve service delivery or to contain costs. It can consist of integrating applications, restructuring labor resources and using software applications throughout the organization.

CyberSecurity solutions and consultancy spanning technical, human/procedural and governance-related aspects of information security

Technical:

  • Point-in-time and ongoing audit services
  • Remediation activities
  • Design, implementation and management of technical security solutions

Human/Procedural:

  • Education and training for staff in cybersecurity, data protection and data privacy related matters
  • Assessment and consultancy services for implementation or improvement of security/privacy policies and procedures
  • Social engineering readiness audits

Governance:

  • Design, implementation and audit of policy systems, controls and governance frameworks
  • Information Security Management System (ISMS) implementation and support
  • Incident Response services

Even private organizations need to be planning for compliance now if they receive any federal funds. Knowing if your website meets Web Content Accessibility Guidelines can be a challenge, and remediating what you find can be more work than many organizations can absorb.

Digital Accessibility Audit & Remediation Services have the tools and expert consultants to evaluate your website or application for compliance with WCAG A, AA, or AAA levels of conformance. Our consultants can help you identify the correct conformance level for your organization, and implement a strategy to meet that goal.

Governance includes the day to day measurement and monitoring of change to ensure the ultimate goal(s) are achieved. Examples include:

  • Visibility into achieving your Strategy
  • Is the organization achieving the changes you desire
  • Is a program or project at risk of derailing
  • Are policies and procedures being adhered to

Sub-Services include Portfolio Governance, Program & Project Management, Virtual Program Management Office, and Risk/Issues Management.

Our members offer you a range of IT staffing solutions for your every need. These can be short term contracts for individuals (managed by you) to help address immediate needs, or long-term teams (complete with team leadership) to manage multi-year projects.

Through the Alliance’s global network of delivery centers, our members can help you financial and productivity benefit from global platform specialists, follow-the-sun development, and after hours’ application remediation, at substantially lower costs.

Through manual and automated processes, systems can be assessed across several dimensions: Usability, Reliability, Efficiency, Security, Maintainability and, to a lesser extent, Size. Seen together, they will improve the chances of achieving the intended business value.

A great service desk helps lower costs, increase productivity, and facilitate innovation.

Help your organization drive down the total cost of support while improving the overall experience of your customers.

It's common sense that the more quickly you can resolve an issue, the less it costs; an issue that needs to be escalated requires more people and more time. What's less obvious is the lost productivity that comes with escalated issues. Service Desk ensures your issues are addressed quickly so your employees stay focused.